Refund Policy

Cancellation & Return Policy

Order Cancellations

• Orders placed before 6:00 PM are processed and shipped the same night, so cancellations after 6:00 PM are not possible.

• Orders placed after 6:00 PM can be canceled by 6:00 PM the next day.

• Our customer support closes at 5:00 PM, so cancellation requests made after that time may not be processed in time.

Returns & Refunds

We offer a 100% money-back guarantee if your item is defective or damaged during shipping. To qualify for a return:

• Notify us within 7 days of delivery.

• The product must be returned in its original packaging and in like-new condition.

• Provide photographic evidence of the damage.

• We will either:

  • Send a replacement, or

  • Issue a full refund.

✅ We cover return shipping costs only for defective or damaged items.

Size Issues & Exchanges

• Please review the size chart carefully before placing your order.

• For size-related issues:

  • The customer must return the product at their own expense in the original packaging.

  • We do not cover return shipping for size exchanges.

  • A discount on a replacement may be offered.

Return Conditions & Restocking Fee

• Items must be returned in original packaging. This includes original boxes, labels, and any protective materials.

• If items are returned without original packaging, a 30% restocking fee will apply.

• KeepItWithinYou does not cover replacement packaging costs.

• All returns must be disassembled and properly packed for shipping.

• Refunds are issued 2–3 business days after we receive the returned item, and may take an additional 3–5 business days to appear in your account.

Return Process

To initiate a return:

1. Email us at contactKeepItWithinYou@gmail.com with:

   • Order number

   • Reason for return

   • Photos showing the product's condition

2. We will send you:

   • A Return Label

   • A Return Merchandise Authorization (RMA) number

3. Once we receive and inspect the product:

   • You’ll get a full refund or

   • We’ll ship an exchange (based on your request)

Disclaimer

We recommend keeping your original shipping packaging for at least 7 days in case you need to return the item. Products not returned in original packaging may incur additional fees or be ineligible for return.

Need Help?

If you’re not satisfied with your order or need assistance, please reach out to our support team. We’re here to help!

📧 Email: contactKeepItWithinYou@gmail.com